Proactive IT support, 24/7 monitoring, helpdesk, backup management, security, and compliance - predictable monthly fee, no surprise bills.
Purba Tech Labs provides managed IT services for Nepal organizations - proactive IT support, 24/7 monitoring, helpdesk, patch management, backup monitoring, restore testing, security management, vendor liaison, compliance support, and strategic IT consulting for a predictable monthly fee.
Services included: network and server monitoring, user helpdesk, security updates, antivirus/EDR management, firewall support, backup monitoring, quarterly restore testing, UPS battery health monitoring, vendor coordination, NRB audit support, and Privacy Act 2075 documentation.
Nepal-specific focus: power fluctuations, lightning/surge risk, dust and overheating, unreliable internet, remote branches, tested backups, ransomware prevention, and proactive replacement before failure.
Your server starts making noise. Nobody checks it. A few days later it will not boot. The technician arrives after other clients, asks about backup, and discovers the backup has not run for months, is corrupted, or lives on the same failed machine. Now you are paying emergency rates, data recovery costs, new hardware costs, and lost employee hours.
Break-fix IT looks cheaper because you only pay when something breaks. The hidden cost is downtime, rushed purchases, data loss, ransomware exposure, password chaos, failed audits, and employees wasting hours on problems professionals should handle. With cybercrime complaints rising sharply in Nepal, waiting for failure is a risky IT strategy.
Managed IT flips the model. We monitor servers, workstations, network devices, UPS, backups, patches, and security status. When a disk fills, a backup fails, a UPS battery weakens, or a patch is missing, we fix or escalate early. Your team gets helpdesk support, predictable monthly cost, documentation, and quarterly planning.
From helpdesk to security to strategy - we manage your entire IT environment.
Monitoring agents and device checks track server health, workstation status, network devices, UPS battery health, backup status, security alerts, and internet connectivity. When disk space, backups, UPS, or temperature cross thresholds, we investigate before users notice.
Your employees get phone, email, portal, and remote support for password resets, email, printers, applications, connectivity, VPN, slow devices, and daily IT questions. Tickets are documented so repeated issues become visible.
Security patches are handled on schedule instead of forgotten for months. We manage Windows, server, browser, Office, third-party, firewall, and firmware updates based on urgency and maintenance windows.
We monitor backup jobs, storage, error logs, and retention. More importantly, we test restores so you know the data can actually come back after server failure, ransomware, theft, or accidental deletion.
Endpoint protection, firewall rule review, email security, phishing risk reduction, vulnerability scanning, security patching, and incident response support for organizations without a full security team.
Quarterly reviews, IT roadmap, hardware lifecycle planning, budget forecasting, vendor management, NRB audit support, Privacy Act 2075 documentation, and practical policies for daily operations.
What's included in our managed services package.
CPU, memory, disk space, disk health, temperature, UPS runtime, and critical hardware indicators.
Active Directory, DNS, DHCP, SQL, email, file sharing, application services, and automatic restart attempts where safe.
Critical errors, failed logins, privilege changes, crashes, driver failures, and system warnings.
Disk cleanup, log cleanup, scheduled reboots after patches, and performance tracking.
Port status, bandwidth, error rates, PoE budget, switch temperature, CPU, memory, and uptime.
VPN tunnel status, throughput, IPS/IDS alerts, rule changes, dual WAN, and high-risk traffic indicators.
Battery health, load, runtime, input voltage, self-test results, and replacement warnings.
Public reachability, latency, packet loss, jitter, ISP outage detection, and 4G/LTE failover status.
Windows workstations and servers, monthly security updates, critical fixes, and reboot coordination.
Office, browsers, Adobe tools, Java where present, Teams, Zoom, VPN clients, and common utilities.
Pilot groups, staged deployment, maintenance windows, and rollback planning where practical.
Missing patches, last scan, pending reboot, compliance status, and audit-ready summaries.
Daily success/failure checks, storage trends, error logs, retention gaps, and failed job alerts.
Quarterly file restore tests and full-system restore tests for critical servers where included.
Recovery steps, contacts, roles, RTO, RPO, offsite copies, and annual test options.
Windows Server, SQL, files, cloud data, workstations, Hyper-V/VMware, and hybrid backup models.
Managed antivirus or EDR, definition updates, scan schedules, quarantine, and threat response.
Rule review, VPN, geo-blocking, IPS/IDS updates, application control, and stale rule cleanup.
Spam tuning, phishing detection, attachment scanning, malicious link defense, and continuity planning.
Acceptable use, password, remote access, incident response, data retention, and employee acknowledgement.
Phone, email, portal, and remote assistance with Nepali and English support.
Passwords, email, printers, applications, VPN, Wi-Fi, slow computers, new user setup, and device issues.
Critical, high, and normal priorities with response expectations based on plan.
Tier 1 helpdesk, senior engineer, system architect, and vendor support escalation where needed.
3-5 year plan, projects, budgets, refresh cycles, risk tracking, and business alignment.
ISP coordination, software licensing, hardware warranty claims, cloud subscriptions, and procurement support.
NRB audit evidence, Privacy Act 2075 policies, sectoral requirements, backup reports, and incident documentation.
Network diagrams, server inventory, software licenses, passwords in vault, procedures, and onboarding/offboarding checklists.
International managed services assume stable power, clean rooms, and on-site IT. Nepal is different. We monitor for the risks that actually break systems here.
Power problems are normal in Nepal, but dead UPS batteries are usually discovered only during the next outage. We monitor runtime, load, and battery health so replacement happens before a crash.
Surge protection weakens over time. Managed IT includes checks for rack surge protection, Ethernet surge protectors, UPS input health, and post-storm inspection needs.
Dust and heat clog filters, raise temperatures, slow machines, and shorten hardware life. We track temperatures and schedule cleaning or onsite maintenance before shutdowns happen.
Remote sites often have weak internet, no onsite IT, and aging UPS devices. We monitor latency, packet loss, 4G failover, UPS health, switch/AP status, and backup status from one place.
| Before (Break-Fix, Reactive) | After (Managed Services, Proactive) |
|---|---|
| Call when something breaks | 24/7 monitoring and remote fixes before users notice |
| No monitoring; users report problems late | Automated alerts for disk, UPS, backup, internet, and security |
| Backup status assumed | Backup monitoring plus quarterly restore testing |
| UPS battery failure found during outage | UPS health monitored and replaced proactively |
| Surge protection forgotten | Surge protection checks and replacement planning |
| Dust causes overheating shutdowns | Temperature monitoring and cleaning schedule |
| Patches months behind | Security patch management with reports |
| Antivirus status unknown | Centralized endpoint protection and alerts |
| Ransomware response starts after encryption | EDR, patching, backup isolation, and response planning |
| Employees ask the tech-savvy colleague | Helpdesk with tickets, SLAs, and documentation |
| Technician fixes and leaves no notes | Documented systems, passwords, procedures, and reports |
| Emergency purchases under pressure | IT roadmap, budgeting, and lifecycle planning |
| Audit evidence missing | NRB, Privacy Act, backup, patch, and incident documentation |
UPS battery health, server temperature, surge protection, ISP latency, 4G failover, power fluctuation symptoms, backup failures, and remote branch device health.
Successful backup logs do not prove recoverability. We perform restore tests and report whether files or systems can actually be recovered.
Predictable support cost for monitoring, helpdesk, patching, backup oversight, security management, and strategic review instead of surprise emergency bills.
Your team speaks with people who understand local ISPs, power issues, accounting software, branch realities, and Nepal business workflows.
Smooth transition from break-fix to proactive management.
Inventory hardware, software, backups, security, network, support pain points, user issues, and compliance requirements. Output: risks, priorities, and managed IT quote.
Deploy monitoring agents to servers and workstations, connect network/UPS monitoring, document topology, IPs, firewall rules, accounts, and passwords in a secure vault.
Configure patch schedules, backup alerts, security event thresholds, helpdesk ticketing, escalation rules, documentation templates, and reporting cadence.
Apply critical patches, update endpoint protection, verify backups through restore testing, clean disk space, review alerts, and identify urgent hardware or UPS risks.
Run 24/7 monitoring, helpdesk support, patch management, backup monitoring, security response, vendor coordination, and monthly/quarterly reporting.
Review uptime, ticket trends, risks, aging hardware, backup tests, security gaps, compliance evidence, budget, and roadmap actions with leadership.
Predictable monthly fee based on your environment. Exact quote depends on servers, workstations, users, helpdesk hours, onsite coverage, security, and compliance scope.
RMM deployment, helpdesk setup, patch management, backup monitoring, restore testing, documentation, and quarterly IT review.
Centralized endpoint protection, workstation patching, helpdesk, backup testing, user onboarding, content controls, and security policies.
Branch UPS and internet monitoring, site-to-site VPN support, backup reports, firewall checks, vendor escalation, and central dashboard visibility.
Purba Tech Labs provides managed IT services Nepal, IT support Nepal, outsourced IT Nepal, IT management Nepal, IT service provider Nepal, computer support Nepal, network support Nepal, IT helpdesk Nepal, proactive IT support Nepal, remote monitoring Nepal, patch management Nepal, backup monitoring Nepal, IT compliance Nepal, NRB IT support, IT audit preparation Nepal, ransomware protection Nepal, data backup and recovery Nepal, and small business IT support Nepal across all 77 districts. We support corporate offices, banks, schools, hospitals, retail chains, NGOs, government offices, and manufacturing sites with proactive monitoring, helpdesk, security, backup, compliance, and IT planning.
Small offices with 1-25 users usually range from NPR 15,000-35,000/month. Mid-size organizations with 25-100 users commonly range from NPR 35,000-80,000/month. Enterprise and multi-site organizations can range from NPR 80,000-2,50,000+/month. Exact fee depends on servers, workstations, users, helpdesk hours, onsite support, backup needs, and compliance scope.
Break-fix IT is reactive: you call when something breaks, pay per incident, wait for support, and accept unpredictable downtime. Managed services is proactive: flat monthly fee, 24/7 monitoring, patch management, backup testing, helpdesk, security management, documentation, and planning to prevent problems before they disrupt work.
UPS batteries degrade over time, especially in heat and frequent power fluctuation. We monitor battery health, load, runtime, and self-test status where supported. We alert when batteries need replacement, usually every 2-3 years, so servers and network devices do not crash during the next outage.
Yes. Backup status alone is not enough. We perform quarterly restore tests for standard plans and can test more frequently for regulated or critical systems. We restore selected files or full systems to verify that data is usable and recovery time is realistic.
Monitoring can cover servers, workstations, switches, firewalls, UPS, internet links, backups, disk space, CPU, memory, temperature, services, event logs, antivirus status, patch status, firewall changes, latency, packet loss, and security alerts.
Employees contact us by phone, email, or support portal. Depending on plan, critical issues get faster response, high-priority issues are handled within business SLAs, and normal tickets are queued with documentation. We use remote access with permission to fix many issues directly.
Yes. We support multi-branch IT with cloud dashboards, branch monitoring, site-to-site VPN support, centralized helpdesk, UPS and internet health checks, standardized patching, and branch-level reporting for banks, schools, retailers, NGOs, and distributed teams.
Yes. We help prepare IT policies, backup test reports, patch compliance records, firewall rule reviews, incident response plans, access-control evidence, and Privacy Act 2075 documentation. Compliance support is scoped based on your sector and plan.
Our goal is prevention through monitoring, patching, endpoint protection, and backup testing. If an incident happens, we isolate affected systems, investigate, coordinate response, restore from verified backups where available, and help document the recovery steps.
Fill the form or WhatsApp us. We schedule a free IT assessment, review your environment, identify risks, estimate support scope, and provide a managed services proposal. Onboarding usually takes 2-4 weeks depending on size.
Yes. Co-managed IT works well when your internal team handles strategy or onsite priorities while we handle monitoring, patching, helpdesk overflow, backup monitoring, security alerts, and documentation.
Basic and Standard plans are usually annual. Enterprise plans may be 2-3 years depending on scope. Short-term or month-to-month coverage can be discussed at a higher monthly rate. Cancellation terms are defined in the service agreement.
Whether you're tired of downtime, concerned about security, preparing for audit, or want predictable IT costs, start with a free IT assessment.